Refund Policy

We want you to only pay for videos you actually get. Here's how refunds work for credits and generations.

Failed generations are refunded automatically

If a generation fails, is blocked by the content safety filter, times out, or is cancelled before it starts rendering, the credits reserved for it go back to your balance automatically. You'll see the refund in your dashboard's credit activity.

Unused credit packs

You can request a full refund of a credit pack within 14 days of purchase if none of that pack's credits have been used. Refunds go back to the original PayPal payment method, and the pack's credits are removed from your balance.

Purchases made in the Android app

Credit packs bought in our Android app are paid through Google Play, and Google Play's refund policies apply. You can request a refund from Google Play under your order history. If Google refunds or reverses a purchase, that pack's credits are removed from your balance automatically.

Partly used packs and completed videos

Credits spent on completed videos cover real processing costs and aren't refundable. If you're unhappy with a completed video because of a technical fault (for example, a corrupted or blank file), contact us and we'll review it and may restore the credits.

Your legal rights

If you're a consumer in a country that gives you a right to withdraw from digital purchases, that right still applies. By starting a generation you ask us to begin providing the digital service immediately, which can end the withdrawal right for the credits used.

Chargebacks and disputes

Please contact us before opening a PayPal dispute; we usually resolve issues faster directly. If a payment is reversed or charged back, its credits are removed and generation may be paused on the account until the dispute is resolved.

How to request a refund

Use the contact form (choose “Billing”) or email support@aivideogenerator.cloud with your account email and PayPal order ID, which is shown under Payments on your dashboard (for Google Play purchases, include the Google Play order number from your receipt). We reply within 3 business days.